The Akyra Hotel is a boutique 5 Star Hotel in Sukhumvit Bangkok. I consulted with the resort to provide a scope of services in not just improving the overall customer experience in all areas of hospitality, but created an experience that helped define and distinguish their brand. We blended multiple touch points, of all five senses, into one singular positive sensation and lasting memory that was designed to support and elevate the Akyra brand.


Excellent customer service is vitally important in all businesses. We leveraged all available resources and blended them with my expertise to help design and build self-sustaining procedures and processes that shape a unique and signature experience. I provided insightful evaluations and assessments that delivered turnkey solutions, which were designed to seamlessly integrate with Akyra’s brand DNA.


By focusing on proactive personalized services with extraordinary attention to detail, we created and defined the Akyra's customer service experience from pre-take-off to touchdown. My agency experience allowed me to specialize in brand enrichment and association, creating a style that is additive to the client experience through a key bridge that exists between your employees and clients: the service relationship.


Several weeks were invested in conceiving, creating, overseeing and managing a broad range of food and beverage operations and concepts. This helped design and re-shape in-house hotel operations, room service within a hotel setting, restaurants, clubs and bars. Successfully we were able to offer exceptional and high profile dining experiences that complement and enhance any renovation, re-design, new build or brand experience.


The Akyra Hotel wanted to explore a comprehensive design concept for their organization, developing everything from guest interaction with inanimate objects to subliminal messaging designed to enhance the experience and brand. After many years of designing environments from the ground up, I have been able to apply the art of context and fulfillment to ensure that everything feels right and is in total harmony with clients’ expectations.


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